Customer Care

Quality and safety

Quality materials and above all the safety standard of oogaa Home products are our highest priorities. All our products are recurrently submitted for independent testing to guarantee peace of mind for our customers.

All oogaa Home products comply with the Consumer Product Safety Improvement Act (CPSIA) and the FDA’s safe chemical act. They also comply with more stringent European Union compliance standards, such as those governing the use of fillers and additives in silicone.

All new baby products must be tested by a third party agency and follow the guidelines set up by each individual country that you intend to sell into. Our products have passed


All oogaa Home products, from concept to research & development to your child’s play time, are crafted lovingly from materials and designs that impact well-being in a positive and constructive way. Our top priority is to ensure that children everywhere come into contact with only the healthiest possible materials and designs.

Our third party testing agency is accredited and approved by the Consumer Product Safety Improvement Act (CPSIA), the American Society for Testing and Materials (ASTM F963-08), the Canadian Hazardous Products Act (CHPA) and European, British, Australian and New Zealand regulations.

To read more about the CCPSA June 20th 2011 regulations (click here

As you can see from the detailed list below, these are the test our products have gone through to make sure they are safe in your home.

USA and California testing

PASS CPSIA Section 101 & 16 CFR 1303, Total Lead Content in Paints & Surface Coatings

PASS CPSIA Section 101, Total Lead Content in Non-Metallic Materials

PASS CPSIA Section 106 & ASTM F963-08, Soluble Heavy Metals Content

PASS CPSIA Section 108, Phthalate Content, Mouthable (DBP, BBP, DEHP, DnOP, DINP,


PASS California Proposition 65, Phthalate Content (DEHP, DBP, BBP, DIDP, DnHP)

PASS California Proposition 65, Total Lead content in soft food and beverage container

PASS FDA 21 CFR 177.2600 (for Rubber resin in contact with food)

PASS FDA 21 CFR 177.300 (for Resinous and polymeric coating in contact with food)

PASS CPSIA Section 102 & 16 CFR 1501, Small Parts & 16CFR 1500 (FHSA), Mechanical


PASS 16 CFR 1500.44, Flammability of Solids

PASS EC No. 1907/2006 REACH Annex XVII Item 23 (Formerly 91/338/EEC) Cadmium Content

European testing

PASS EC No. 1907/2006 REACH Annex XVII Item 51 and 52 (Formerly 2005/84/EC) Phthalate

Content: Mouthable (DBP, BBP, DEHP, DnOP, DINP, DIDP)

PASS EN 14372 Phthalate content

PASS EN 14372 Migration of Certain Elements

PASS EN 14372 Volatile Compound content

PASS EC Directives 2002/72/EC Overall migration test

PASS EN71-1:2005 + A9:2009 Safety of Toys: Mechanical & Physical Properties

PASS EN71- 2:2006 + A1:2007 Safety of Toys: Flammability

PASS EN14372:2004: EN14372:2004: Child Use and Care Articles – Cutlery and Feeding Utensils, Mechanical & Labeling Requirements

Canadian testing

PASS Canadian Surface Coating Regulations (SOR/2005-109), Total Lead & Mercury in

Surface Coatings; CHPA (R.S., 1985, c.H-3), Leachable Metals in Surface Coatings

PASS Canada Consumer Products Containing Lead (Contact with Mouth) Regulation


PASS Canadian Hazardous Products (Toys) Regulations, C.R.C., c. 931 Mechanical Hazards Requirements

PASS Canadian Hazardous Products Act (R.S., 1985, c. H-3) Schedule I Part I Item 7, Cellulose Nitrate

Performance testing- packaging requirements, no “greenwashing”.

PASS Dishwasher safe test all products

PASS Microwave safe test (plates and bowls) placemats were not tested, spoons need to be submerged in water

PASS Sterilizer test(electric sterilizer, spoons & teethers) bowls and placemats not tested

PASS Freezer test (bowls, spoons, teethers) placemats were not tested

PASS Oven test (bowls & plates) spoons and placemats were not tested

Australian testing

PASS Australia Trade Practices Act 1974 (Consumer Protection Notice No.11 of 2011), Di=(2-ethylhexyl) Phthalate (DEHP) Content

All oogaa products are Made in China and tested in the USA to the highest standards.

Why we use silicone

All oogaa feeding range products are BPA free and tested to comply with the most stringent European safety standards.

High-quality silicone will not support the growth of fungus, mould or bacteria. It is odourless and tasteless, microwave safe, dishwasher safe and heat resistant up to 260 C (+500 F) and freezer safe to -40 C (-40 F).

Unlike cheap, mass-market plastic products, oogaa’s silicone feeding products will not corrode or deteriorate and will not leach chemicals into your baby’s growing body.

If you experience your food tasting like soap it is because your silicone has oil residue on its surface. You may also notice white areas after you wash in the dishwasher, this too is oil residue. The most common way oils stick onto silicone is from your dish soap. Try to avoid any dish soap that contains essential oils, antibacterial agents and moisturizers. All of these oils stick onto silicone material and may cause you to taste an unpleasant soap-like taste.

To remove the oil: Use a fresh lemon or lime. Rub the lemon all over the silicone and let sit for 10mins. Wash off with hot non-oil based soapy water or the bottom rack of your dishwasher. Another good cleaning product is white vinegar. For strong smells you might need to soak overnight. Remember you can always boil your oogaa products too.

If you have any maintenance questions please email us directly and we will help resolve.

Reduce, reuse, recycle

According to the Polymeric Materials Encyclopedia, “it is generally accepted… that silicone polymers have no known negative environmental impact.”

That’s why low taint, non-toxic silicone is used anywhere contact with food is required, particularly for bakeware in the kitchen.

At the end of their useful life, the same study showed that silicone products eventually break down into their base components of water, silicic acid, and carbon dioxide.